1. Order Processing Time

All orders placed on Asase.in are processed after successful payment confirmation.
Orders are usually processed within 1–3 business days (excluding Sundays and public
holidays).

2. Shipping Method

We ship orders through trusted third-party courier and logistics partners to ensure safe and
timely delivery.

3. Shipping Charges

Shipping charges (if applicable) are clearly displayed during checkout before order
confirmation.
Any promotional or free-shipping offers will be mentioned on the website.

4. Estimated Delivery Time

Estimated delivery timelines depend on the delivery location:

  • Local / nearby locations: 2–4 business days
  • Other locations: 4–8 business days
    Delivery timelines are approximate and may vary due to courier delays, weather conditions,
    or external factors beyond our control.

5. Address Accuracy

Customers are responsible for providing accurate and complete shipping details.
Asase.in will not be responsible for delays or non-delivery caused by incorrect or incomplete
address information.

6. Order Tracking

Once your order is shipped, tracking details will be shared via WhatsApp, SMS, or Email,
wherever applicable.

7. Delivery Attempts

Courier partners usually make multiple delivery attempts.
If delivery fails due to customer unavailability or incorrect address, re-shipping charges may
apply.

8. Damaged or Missing Packages

If an order is received in damaged condition or with missing items, customers must inform us
within 24 hours of delivery along with clear photos or videos of the package for verification.

9. Undelivered / Returned Shipments

If an order is returned to us due to:

  • Incorrect address
  • Customer refusal
  • Repeated delivery failure
    The customer may be required to bear re-shipping charges.
    Refunds, if any, will be processed as per our Return & Refund Policy.

10. Service Availability

Currently, Asase.in ships only within India.
Shipping availability may vary based on pin code serviceability.

11. Contact

For shipping-related queries, customers can contact us using the contact details available on
Asase.in.